![]() This is a journey we are on together with our customers”, Peter Dalmalm sums up. During the year we have trained all our employees so that sustainability can become a natural part of customer meetings. ![]() We will continue to develop our advisory services and broaden our offering of green products for corporates. “This is an important area, which is high on Nordea’s agenda. As a bank we want to play an active role in this transition. Requirements for sustainability are growing more and more, and many companies need to transition. The last message I received was on Saturday, the 25th of February 2023. That issue seems to have been fixed, however now I am receiving no new messages to my inbox. When you click the email files, the pop-up window indicates that the email files have been downloaded automatically and then you can open. ![]() In the classic SharePoint library is also a download behavior. msg file in the browser, there’s no way to view the attachment if the file includes one. This affected lots of other outlook users as well. As per your description, in new UI, when previewing. One area where customers’ ratings are relatively low is when it comes to getting support for their sustainability efforts. Recently there was a glitch in the system and all messages were going to my inbox. Sustainability – we can support our customers even more This result motivates us to remain close to our customers and listen to them, and to work on finding the little things that make a difference for our customers”, Peter Dalmalm says. “I’m very grateful for the confidence our customers have in us, which is proof of our strength as a long-term business partner. We are pleased to note that Nordea is rated at the top on many of the parameters which specifically measure the adviser, their competence and the personal contact. Their relation to their adviser is important when customers rate their bank. ![]() It is encouraging to see that we are ranked at the top in these areas,” says Peter Dalmalm, Head of Business Banking Sweden. Together we have worked actively to be responsive and improve our proactivity, which the customers’ feedback in the survey shows. “It is important that we understand our customers’ business, and that we can advise them on what is specifically needed for just their company and industry. ![]()
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